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Claims Adjuster – Vancouver
Job Description/Accountabilities:
- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s best practices and handling procedures Responsible for the issuance of payments to vendors, customers and experts.
- Maintain the accuracy and integrity of data captured in Aviva systems Analyze estimates, the value of claims, negotiate and settle claims accordingly Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
- Communicate policy coverage and benefits to customers Investigate and document cause of loss and quantum.
- Ability to work in a low-volume phone queue environment as a first responder for Ovation policyholders and brokers.
- Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
- Manage relationships with internal and external stakeholders involved in management of customer claims.
- Acquire and maintain appropriate provincial adjuster licenses and comply with continuing education requirements – where required.
- Own the customer relationship and outcomes on claims of varying quantum and complexity.
- Determine when fieldwork is required and co-ordinate the field resource required as well manage the information coming from the tasks.
Requirements:
Minimum 3 years of previous first party personal auto and/or property claims handling CIP or FCIP Industry designation or other relevant professional insurance qualification University Degree or College Diploma or equivalent Property technical work experience Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience Preference will be given to any candidate who is bilingual English/Cantonese or English/Mandarin (or both) Experience using Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter Superior technical competence in Personal insurance Experience in handling VIP/high net worth, Private Client claims handling Basic property claims scoping and estimating understanding/knowledge Excellent verbal and written communication skills Strong communication skills – ability to communicate diplomatically and empathetically and listen effectively Computer proficiency; Excel, Word, PowerPoint, Outlook Superior analytical, problem-solving and decision-making skills Ability to work overtime when required Bilingualism (English-Mandarin/English- Cantonese) is an asset. (English/French candidates are also encouraged).
Do not miss this wonderful opportunity, please call Gigi at 416-402-1813 or email me at mail@psijob.com